Where did we start?
Hello there and welcome! Having had a member of the family, Mo, who has been completely blind from a few months old, we realised as he was growing up how much help and support was needed in the visually impaired community. As he struggled over the years with many issues also faced by many visually impaired people today, he was getting more and more frustrated. Despite excellent family support there was not much specialist support available. Growing up, we had to help him with things like describing various documents and pictures that screen readers couldn’t access and describing computer components when building and repairing systems etc. We also worked out how to solve the problems that we encountered after a lot of frustration, tenacity and hard work!!
As time went on and we faced more and more advanced problems, Mo's brother Omar then decided to do a degree in Computer Science to further his knowledge and interest. Our experience in solving issues grew immensely. From repairing computers, recovering data to using Linux and Windows, we started building up a very substantial skill set.
It was at this point, as we became more knowledgeable, we were contacted by people in the visually impaired community with regards to solving their problems. Most of the repairs were done “remotely”. This is where we can connect to your computer from our computer and repair your problems by controlling your mouse and keyboard, but the user is still in full control at all times and can see and hear all that is being done. Also mobile technology, such as smartphones and tablets started becoming more and more accessible for the visually impaired. Even people from around the world were contacting us over the phone, via email and over Skype! We managed to help them very successfully and had a huge amount of praise and lovely feedback for our high level of expertise and, as they have told us, an extremely caring and efficient attitude.
We decided to start a business because we really wanted to share our years of experience and knowledge to help visually impaired people all over the world reach their full potential, and wanted them to understand that technology wasn’t something to feel intimidated by. We felt passionate about helping visually impaired people with issues that they couldn’t solve and really wanted to help teach people how to make the most of modern technology. Customer satisfaction is our main priority and it's so nice to have made some lovely friends along the way! We always look forward to hearing from new customers. We are a friendly family run business so please don't hesitate to contact us, no matter how small your problem may be!